When Conrad Hilton opened the first hotel to bear the Hilton name in 1925, he aimed to operate the best hotel in Texas. As a result of his commitment, leadership, and innovation, today Hilton is one of the most respected brands in the world. 

HILTON PERFORMANCE ADVANTAGE

The Hilton Performance Advantage is an integrated system of innovative solutions and advanced technologies that work together to drive increased business and keep costs down, without compromising quality. Together, these seven services provide access to the latest tools, technologies, forward-thinking strategies, and the most influential people in the industry to create an unrivaled competitive advantage.

HILTON HONORS

Customer loyalty in the hospitality industry means frequent stays. And Hilton Honors™ is one of the most preferred Frequent Guest Programs in the United States, with success spreading globally. By developing loyal customers, driving customer satisfaction, and channeling guests to Hilton properties around the world.

Drive loyal, profitable guests to your property

Once a guest enrolls in Hilton Honors, a Hilton property captures twice as many of their travel nights. And active members remain active because of the perks Hilton Honors gives them. Millions of members have signed up for Hilton Honors travel rewards, which allows for added revenue opportunities in the future.

Enhance the guest experience

Every guest wants to know they’re being taken care of. That’s why every time an active member stays at any Hilton property their personal preferences are updated and available to all properties. It’s a personal touch that tells the guest we care and can help increase a property’s satisfaction score overall.

OWNER INFORMATION

We’ve built a reputation of innovation, integrity, and excellence with our guests, as well as our owners. Our Owner Services group is dedicated to recognizing, rewarding, and communicating with you. Our goal is simple: your complete satisfaction.

OWNER BENEFITS

• Open communication with regular events and conferences
• Global and local expertise in tune with our owners’ goals
• Awards & recognition
• A growing network of hotels
• Ongoing support and innovation

HILTON PERFORMANCE ADVANTAGE

The Hilton Performance Advantage’s innovative solutions deliver bottom-line results to owners by driving guest stays, enhancing the guest experience, and creating more efficient hotel operations.

Together, these seven services provide access to the latest tools, technologies, forward-thinking strategies, and the most influential people in the industry to create an unrivaled competitive advantage.

We support the design and delivery of truly exceptional properties that delight our guests, reward our partners, and reflect the unique cultures of their geographical locations. With design and construction professionals across 16 locations, we have the advantages of a global presence as well as the benefits of local resources, skills, and expertise. Our team provides the programs and resources to help ensure that properties conform to our uniformly high standards and are current with relevant product selections.

During the entire development process, you get a Project Director as your principal point of contact, who is focused on ensuring a smooth and trouble-free delivery of the highest-quality property. Our Project Directors are committed to increasing efficiencies, improving communications, and assembling reliable information for our owners, industry partners, and Hilton.

Hilton and all properties within our global portfolio of brands have now earned ISO 9001:2008 certification (Quality) and ISO 14001:2004 certification (Environment). We are the only global hotel chain and one of the largest-ever volume certifications of commercial buildings across any industry.

Global Design Services delivers exceptionally designed properties, which includes optimizing the spatial requirements and operational relationships in both front and back-of-house areas of the hotel. Our team helps ensure our Design & Construction Standards are in place so that your property can operate economically and efficiently. Their efforts help create memorable and unique design solutions that reflect our brand philosophy and exceed our guests’ expectations.

Whether building a new hotel, converting or renovating an existing one, our standards, prototypes, design guides and other supporting information enable hotel owners, operators, developers, designers and manufacturers to better understand each brand within the Hilton portfolio. We provide this information too so that our developers can successfully execute their plans while ensuring the detail and quality of our brands render the best guest experience possible.

Suppliers’ Connection is an important tool that will allow franchisees, their designers and contractors to view vendor information relating to designing, building and equipping a hotel. We believe, if utilized, this tool will connect all of the key decision makers and therefore enhance our market for new hotel development